Hampshire Archives and Local Studies

How We Did

Jan to Mar 2015 2014
Visitors 1675 2057
Documents produced 6037 6536
Telephone enquiries 1368 1771
Letter enquiries 11 52
Email enquiries 889 1625
Hours of paid research 27 32
Performance Indicators    
Documents produced after 20 minutes 0 0
Letter/email replies after 5 working days 0 0
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 0 0
Digital photographs missed 14 target 0 0
 
Apr to Jun 2015 2014
Visitors 1383 1777
Documents produced 5339 6921
Telephone enquiries 1213 1422
Letter enquiries 10 29
Email enquiries 1256 792
Hours of paid research 27 35
Performance Indicators    
Documents produced after 20 minutes 12 0
Letter/email replies after 5 working days 0 0
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 0 0
Digital photographs missed 14 target 0 0
 
Jul to Sep 2015 2014
Visitors 1613 1791
Documents produced 6444 6688
Telephone enquiries 1228 1367
Letter enquiries 28 40
Email enquiries 1164 858
Hours of paid research 27 24
Performance Indicators    
Documents produced after 20 minutes 1 9
Letters/emails replied to after 5 working days 0 0
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 2 9
Digital photographs missed 14 day target 0 0
 
Oct to Dec 2015 2014
Visitors 1429 1797
Documents produced 5253 6508
Telephone enquiries 1078 1285
Letter enquiries 32 17
Email enquiries 996 702
Hours of paid research 23 24
Performance Indicators    
Documents produced after 20 minutes 0 15
Letter/email replies after 5 working days 0 0
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 0 0
Digital photographs missed 14 day target 0 0
 
 
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