Hampshire Archives and Local Studies

How We Did

Jan to Mar 2015 2014
Visitors 1675 2057
Documents produced 6037 6536
Telephone enquiries 1368 1771
Letter enquiries 11 52
Email enquiries 889 1625
Hours of paid research 27 32
Performance Indicators    
Documents produced after 20 minutes 0 0
Letter/email replies after 5 working days 0 0
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 0 0
Digital photographs missed 14 target 0 0
 
Apr to Jun 2015 2014
Visitors 1383 1777
Documents produced 5339 6921
Telephone enquiries 1213 1422
Letter enquiries 10 29
Email enquiries 1256 792
Hours of paid research 27 35
Performance Indicators    
Documents produced after 20 minutes 12 0
Letter/email replies after 5 working days 0 0
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 0 0
 
Jul to Sep 2014 2013
Visitors 1791 2150
Documents produced 6688 7550
Telephone enquiries 1367 1776
Letter enquiries 40 93
Email enquiries 858 2349
Hours of paid research 24 32.5
Performance Indicators    
Documents produced after 20 minutes 9 2
Letter/email replies after 5 working days 0 3
Paid research sent after one calendar month 9 0
Postal copy orders sent after 10 working days 0 0
 
Oct to Dec 2014 2013
Visitors 1797 1884
Documents produced 6508 6850
Telephone enquiries 1285 1640
Letter enquiries 17 110
Email enquiries 702 2298
Hours of paid research 24 45
Performance Indicators   0
Documents produced after 20 minutes 15 0
Letter/email replies after 5 working days 0 2
Paid research sent after one calendar month 0 0
Postal copy orders sent after 10 working days 0 0
Digital photographs missed 14 day target 0 0
 
 
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