Family Information Directory - Frequently Asked Questions (FAQs)
I am not sure what childcare options there are?
Visit the Hampshire Family Information Service website for details of types of childcare available in Hampshire.
I cannot find childcare provision in my area
If you cannot find childcare in your area please contact the Hampshire Family Information Service on 0845 603 5620 or email firstname.lastname@example.org.
Why do certain childminder's full address details not show up?
Some childminders do not give permission for their full address details to be displayed on the web. You can normally contact childminders directly by telephone or by email. If there are no contact details for childminders (or any other childcare in your area) please contact the Hampshire Family Information Service on 0845 603 5620.
What are home childcarers?
A home childcarer is a person aged 18 or over who cares for the children (aged from birth to 17 years) in their own home, or for children of no more than two families, wholly or mainly at the home of one or both families at any one time, such as nanny share.
Home childcarers do not have to register with Ofsted but may choose to register on the voluntary part of the Childcare Register. This gives reassurance to parents who employ nannies, and enables eligible parents to claim the childcare element of Working Tax Credit.
What does the descriptions under the heading of 'Additional Information' of the childcare search results page mean?
2 Year Old Funded Provider - Government funded to provide approved Early Years Education places.
3 and 4 Year Old Funded Provider - Government funded to provide approved Early Years Education places.
Accredited Network Childminder - Provider is able to demonstrate that they meet the National Childminding Association Children (NCMA) Children Come First Quality Standards for Education
All Hampshire early years education providers must adhere to the Early Education Payment Funding Terms and Conditions in order to deliver the free early years education entitlement. Pages 29 and 30 describe the special conditions for quality delivery.
I cannot find parent and toddler groups in my area
Parent and toddler groups details are available when using the Family Services search option from the FID main menu. (These groups are not Ofsted registered childcare provision).
I would like to be included in the directory – who should I contact?
If you are an Ofsted registered childcare provider please contact your local Services for Young Children (SfYC) office. If you are unsure of the details see SfYC Local Offices.
My service details are incorrect – who should I contact?
If you are an Ofsted registered childcare provider, it depends on the details you want to change. If it is about your registration with Ofsted - setting name, address, contact details, age ranges covered, maximum numbers to be cared for and whether you can offer overnight care, Ofsted report outcome - these can only be changed by Ofsted. You will need to contact Ofsted and quote your registration number. Any changes will be sent through to Services for Young Children by Ofsted.
For other changes to details such as vacancies or collections please contact your local Services for Young Children office. If you are unsure of the details see SfYC Local Offices.
I would like to be included in the directory what should I do?
Please see add a service for guidance.and access the 'Add a service' form.
My service details are incorrect how do I change them?
If your record has originated from e.VOLve please contact the e.VOLve team.
If not, please fill in the feedback form or contact the Family Information Officer.
I am not sure whether my service is suitable for the directory - who do I contact?
Please fill in the feedback form or contact the Family Information Officer for advice.