About the Culture-all Passport
What does the Passport cover?
The Culture-all Passport gives up to two adults and two children or one adult and three children unlimited access to a range of Hampshire County Council’s paid-entry museums, attractions and countryside sites for one year, plus unlimited free parking at Hampshire County Council car parks.
Passport holders also have exclusive access to discounts, advance tickets, special offers and two-for-one deals via the Culture-all Passport website.
What will I receive when I buy the Culture-all Passport?
You will receive one credit card sized pass that can have the names of two pass holders on it and one disc shaped parking permit that can hold details of up to two cars.
If you plan to use your Culture-all Passport to visit one of our venues within a week of purchasing it online, we recommend that you buy it at the venue instead. That way you are guaranteed to be able to use it when you visit. If you purchase your Culture-all Passport online, please allow a week for delivery.
What are the exclusive offers?
Special offers for Culture-all Passport holders can be found on the website and are updated monthly.
What age is classed as a child for use of the Culture-all Passport?
16 and under.
Does the card need to be signed on purchase as I want to buy the Passport online or as a gift?
You don't need to sign the card immediately. Signatures are used as a check against the card when it is being used.
What about other Hampshire County Council passes?
Annual passes for other attraction included in the Culture-all Passport are not affected by this offer and are still valid.
What should I do if I change my address or other details?
Send any new details to email@example.com or inform a member of staff during your next site visit and they will pass it on for you.
I want to buy the Passport as a gift but don’t want it to start immediately as I want the recipients to decide when they want it to start - how can I do that?
If buying at a site then please inform staff of the date you wish the Passport to start. This will be added to the Passport and the expiry date will be 12 months from the date requested. If you buy the Passport online, please write the date you want it to become active in the ‘Notes’ section.
What if I currently have a pass to an individual attraction with a length of time left to run and want to upgrade it to the Culture-all Passport?
This is at the individual attraction’s discretion. They can choose whether or not they wish to upgrade a pass.
In my family there are two adults and three children but the Culture-all Passport only covers two of the children. Can it be extended for all three?
At present the Culture-all Passport is a 2 + 2 or 1 + 3 offer but we are looking into offering more options in the future. At present, if you have a Culture-all Passport and both adults and all three children visit at the same time, one of the children will be charged for entry (where applicable).
When can children go free?
Most of our attractions have free entry for young children and some for older children as standard
- Under 16 free entry - Sir Harold Hiller Gardens
- Under 6 free entry - Bursledon Windmill
- Under 5 free entry - Milestones Museum, Basing House, Rockbourne Roman Villa, Titchfield Haven, Aldershot Military Museum
- Under 3 free entry - Manor Farm, Staunton Country Park
Are both the adult card holders named on the Culture-all Passport card? When I use it I could be with either my husband and my two children or my mum and my two children, so can I use it in either circumstance?
Two adults are named on the card, however, as long as one of the named Passport holders is present then a second adult may accompany them as a guest.
What if I lose my Culture-all Passport?
Please inform a member of staff at one of the visitor attractions and they will issue you with a replacement Culture-all Passport for a replacement fee of £10, You will need to show your parking pass as identification and proof of purchase. Please note the fee still applies if your Passport has been stolen.
What if I lose my Culture-all Passport parking pass?
Please inform a member of staff at one of the visitor attractions and they will issue you with a replacement parking pass for a replacement fee of £5. You will need to show your Culture-all Passport card or give your Passport number as identification and proof of purchase. The replacement fee still applies if your parking pass has been stolen.
Are there concessionary discounts available?
Unfortunately there are no concessions on the Culture-all Passport.
Does the Passport include entry to the actual farm at Manor Farm as well as the country park?
Is photo ID needed at the time of purchase?
No ID is needed to purchase the Culture-all Passport.
However, you may sometimes be asked to show a form of identification when using your Culture-all Passport to access a venue.
When can I use the parking pass?
The Culture-all Passport parking pass is valid during normal opening hours by sites managed by Hampshire County Council. It covers vehicles of up to seven metres in length.
Email addresses are used to inform you about Culture-all offers and venue information relating to this product. Your details are not passed to anyone else and you will not be contacted by a third party.
You can now buy your Culture-all Passport by Direct Debit from any of our participating venues. If you are a Culture-all Passport Direct Debit customer and you have any questions about it you can contact the Direct Debit team during opening hours (9am to 5pm, Mon-Fri) on 01962 847765 or email firstname.lastname@example.org. Direct Debit is not currently available when buying through our online shop.