Making a Complaint about the Police and Crime Commissioner or Deputy Police and Crime Commissioner
The Police and Crime Panel (PCP) is responsible for handling complaints made against the Police and Crime Commissioner (PCC) or the Deputy Police and Crime Commissioner (DPCC). At its meeting on 24 January 2014, the PCP agreed protocols for how it would handle such complaints.
- Protocol for the Informal Resolution Procedure 105 kB
- A Complaint Handling Flowchart 32 kB
- Guidance note on the management of unreasonable complainant behaviour 54 kB
If you wish to make a complaint regarding the alleged conduct, including alleged criminal conduct, of the PCC/DPCC, you should send your complaint to:
Office of the Police and Crime Commissioner for Hampshire,
St George's Chambers,
St George's Street,
Telephone: 01962 871595
Please be aware that although your complaint will be received by the Chief Executive to the PCC, she is required to refer complaints of alleged criminal conduct to the Independent Police Complaints Commission.
In respect of other complaints, where the Chief Executive determines that they properly fall within the responsibility of the PCP, she will record the complaint and will refer the matter to the Complaints Sub-Committee of the PCP which:
- in most cases, will handle the complaint in accordance with the informal resolution process. Under this process, the Sub-Committee has powers to require the person complained against to provide information or documents or attend before it but, otherwise, it does not have the power to investigate the complaint. The Sub-Committee has various options for informal resolution which can include, amongst other things:
- An explanatory letter being written by an officer on behalf of the Sub-Committee, or by an officer of the Office of the PCC;
- A suggested change to a policy of the Office of the PCC;
- A request that an apology is tendered; or
In some cases, can disapply the informal resolution
process and handle the complaint as the Sub-Committee sees fit, or take no further action. These are
- the matter is already the subject of a complaint;
- the complaint is anonymously made and it is not reasonably practicable to ascertain the name of or address of the complainant;
- the complaint is vexatious, oppressive or otherwise an abuse of the complaints procedure;
- the complaint is repetitious (i.e. it is substantially the same as a previous complaint, it contains no fresh allegations which significantly affect the account of the conduct complained of, no fresh evidence, being evidence which was not reasonably available at the time the previous complaint was made, is tendered in support of it, and the previous complaint was resolved or withdrawn);
- the matter took place more than 12 months ago and no good reason for the delay has been shown or injustice would be caused by the delay; or
- the complaint is concerned entirely with the conduct of the PCC/DPCC in relation to a member of the PCC/DPCC’s staff,
- Whichever path is followed, the complaints process ends when the parties are notified of the outcome reached by the Sub-Committee. The Sub-Committee will then decide whether to publish the outcome of the complaint after considering the parties’ views about this.
Where the complaint does not fall within the responsibility of the PCP, for example, it relates to an issue of policing, the Chief Executive will contact you to confirm how the matter will be handled.