3 June

3 June

Network and internet

There is a problem with the Hampshire County Council infrastructure allocating IP addresses. Some school users may not be able to access Hampshire IT systems and the internet.

We are working to resolve this urgently.

Update: we restarted the network infrastructure which has now resolved the issue.

28 May

30 May

Centrally Hosted SIMS

Upgrade of Centrally Hosted SIMS to Office 2010

Further to school communication SC009537, the upgrade of Office 2003 to Office 2010 will take place between 28 and 30 May 2013.

Centrally Hosted SIMS will be unavailable during this period.

Schools must ensure they are licenced for Office 2010 from 30 May 2013.

Details of Licencing options can be found here: SIMS Infrastructure - Office 2010.

Confirm Licence Purchased here.

29 May

HPSN2 network

There were 2 occasions this afternoon when some customers experienced internet issues for a short period of time.

The problem was caused by a hardware failure. Our supplier, Virgin Media Business, have made some network changes to address the issue and are currently monitoring internet performance.

We apologise for the inconvenience caused and assure our customers we are continuing to work with Virgin Media Business, as part of an on-going programme of changes, to improve the performance of the HPSN2 network.

26 May, 10am

26 May, 6pm

Centrally Hosted SIMS

Centrally Hosted SIMS will be unavailable on Sunday 26 May.

This is to upgrade the Central Infrastructure hardware in preparation for Office 2010 installation.

We apologise for any inconvenience caused.

17 May, 7pm

18 May, 8pm

Centrally Hosted SIMS

Centrally Hosted SIMS will be unavailable from 19.00 on Friday 17 May 2013 until 20.00 on Saturday 18 May 2013 to enable a phonics patch to be applied. The patch is to rectify an issue with the export of Phonics 2013 test results.

16 May

Internet

Some customers are experiencing slowness/freezing when accessing the internet, including website browsing, internet based services and webmail.

We are working with our supplier, Virgin Media Business, to resolve the problem as a matter of urgency.