Hampshire County Councils’ SMTP (Simple Mail Transfer Protocol) feed allows email to be delivered to an organisation's own mail server, giving the customer flexibility on how to manage their mail, for example by using Exchange.

The service is provided to any HPSN customers who requests emails to be directed to locally hosted email servers.

Features and Benefits

• Offers customer flexibility on managing their mail.
• All inbound mail is scanned using the corporate brand anti virus and anti-spam software.
• If the customer's server is not available, the service will queue mail for 72 hours before it is returned to the sender (during this period regular retries to deliver the mail will be made).
• As the mail feed uses SMTP there are no restrictions on the type of mail server that the customer can use.
• Email from the Internet is also scanned for spam in the same way as hosted mail.

Options

N/A.

Customers

The service is provided to any HPSN customers who requests emails to be directed to locally hosted email servers.

Pre-requisites

• Customers need to have a permanent HPSN connection and their own email server.
• The customer needs to configure their mail servers to accept SMTP traffic.
• The customer must configure their mail server to send outbound mail to: mailrelay.hants.gov.uk.
• Customers that are from a school will need to configure their mail servers to handle OWL accounts.

Inclusions

• Inbound and outbound email handled by Hampshire County Council's gateway.
• All email delivered via an SMTP feed is scanned for known viruses, additionally email from the Internet is also scanned for spam in the same way as hosted mail.
• Queuing of mail for 72 hours before it is returned to the sender when the customer's server is not available (during this period regular retries to deliver the mail will be made).

Exclusions

The service excludes the following:

• The customers network configuration and support.
• The customers Firewall configuration and support.
• The customers Mail Server configuration and support.

Options

N/A.

Alternatives

N/A.

Additional Information

N/A.

Pricing and Lead-times - 2012/2013

Pricing Information

N/A.

Minimum Length

One year minimum contract, automatically renewable annually unless user requests cancellation.

Early Termination and Charges

No refunds are payable if the contract is terminated early, the contract charge is for a full year.

Delivery

Once the service has been set up, IT Services will contact the customer to confirm the service is available and ready for use.