Troubleshooting Windows Vista

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Below are a number of screen shots that may be encountered if the set up instructions have not been followed.

Screen 1

If this screen appears, it is because Internet Explorer (or an additional pop-up blocker) has not been configured to allow pop-ups from *.hants.gov.uk.

To change your settings see Pop-up blockers.

Screen 2

If this screen appears, it  is because the Java client has not been installed - see installing Java.

Screen 3

If this screen appears, it is because the Citrix client has not been installed - see installing Citrix.

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