Hampshire Registration Service

Hampshire Registration Service Performance Data

Indicator National Standard 2010/11 2011/12
2012/13 Comments
Events registered within statutory timescale:
% of births registered within 42 days
98% 99% 99% 99%  
% of deaths registered within 5 days 95% 89% 86% 81% Impact of Tell Us Once implementation and new booking system
Waiting times for appointments 95% compliance with target timescales 100% compliance 100% compliance 100% compliance Full data not collated until 2010/11  
Births 5 working days Average 2 working days Average 5 working days Average 3 working days  
Deaths 2 working days Average 1 working day Average 2 working day Average 2 working days  
Notices of marriages/civil partnership 5 working days Average 5 working days Average 5 working days Average 5 working days  
Turnaround times for certificate processing 95% issued within 7 working days 100% 100% 7 day turnaround
100% 24 hour search turnaround
100% 7 day turnaround
100% 24 hour search turnaround
 
Customer Feedback
% of customer pleased or extremely pleased with the service
90% 97.87% 98.11% 98.1%  
ceremonies 5 working days Average 5 working days 99.44% (avg) 99.6%  
% of complaints against workload 0.50% 0.03% 0.01% (12 in total) 0.02% (27 in total)  
Total number