• The full support of a named officer for individual and site-specific advice on all the services available.

• Programmed visits and other visits as required for a specific problem or purpose.

• Evaluation of the site management, caretaking and cleaning roles, including responsibilities for health and safety, site security and cleaning standards.

• An online caretaker manual which incorporates cleaning tasks, best practice and health and safety guidance specific to caretaking issues.

• A regularly updated database to provide accurate information on the size, use and nature of any buildings on your site, including a site plan.

• Full support in the appointment process for site managers/caretakers, including job descriptions, interviewing and selection, and a comprehensive induction programme.

• An extensive and increasing range of training courses.

• Advice on the organisation of caretaking and cleaning, including staffing levels, assessment of workload, and shift patterns.

• Full support in the tendering process for contract cleaning, including preparation of site specific plans and specifications, pre-tender site visits and evaluation of bids.

• Advice on the selection and purchase of equipment and environmentally friendly products.

• Assistance in emergency situations, such as minor floods and fire.

• Direct access to a dedicated support officer.

• Cost and time savings through avoidance of use of external consultants/advisers.

• Confidence of delivery through trained and experienced officers.

• Many free and low-cost training courses.

• Not-for-profit organisation driven to provide best value outcomes for the public sector.

• Competitive fee rates with private sector organisations.

• In-depth knowledge of the education sector.

• Support in employment of caretaking staff from selection to retirement.

Charges are based on a percentage of the allocation for cleaning management as identified for Hampshire schools, or an equivalent sum, as follows:

• primary and nursery schools: 85%

• special schools: 75%

• secondary schools and colleges: 75%

Contact us to find out more about our services.

During the three-year period of the Service Level Agreement, officers will visit each site on a minimum of two occasions and carry out a full check of standards at the school.

Customer feedback is used to improve and develop this service, in line with the Quality Assurance Framework for Services for Schools.

Mechanisms for collecting the views of customers include the annual satisfaction survey and complaints, compliments and comments.